Orders & Shipping

We strive to process and ship orders within one to two business days. All delivery dates are estimates and are not guaranteed. We don’t ship on non-business days or holidays. 

Shipping Method Estimated Delivery Time Cost Minimum for Free Shipping
SF Express 1-3 Business Days HK$30 HK$188
SF Express 1-3 Business Days MOP$35 MOP$198

* If you're looking to ship internationally, please click here for more information on shipping rates.

Can I edit/cancel my order or change my address?

After placing your order, you can easily manage your order by logging into your account here. Once logged in, navigate to "Orders" under "My Account" to check the status of your order.

If the order status is "Confirmed", you can click on "Contact us" or reach out to us at contact_hk@bellanpal.com to request any changes or cancellations to your order.

If the order status is "On its way", you can start a return by clicking on "Request return".

Please note that the availability of editing, canceling, or changing the address of your order may vary depending on the specific circumstances. Feel free to contact us for further assistance.

How can I check the status of my order?

As soon as we have shipped your order, you will receive an email with the tracking number for your package. You can check the status of your shipment after receiving the email by using the link provided.If you have registered an account with us, you can check the status of an ordered item in the “My Orders” menu. If you still have questions, you can Contact Support to our customer support team.

 

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